#Senior technical writer salary spokane wa professional#
Builds an extensive network of technical information resources and contacts from various sources like government agencies, universities, professional and industry associations to obtain the required information. Technical Customer Support Team Leader Salaries in Spokane, WAĭevelops and maintains a collection of technical information and provides research and reference support to researchers, scientists, and engineers. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor. Contributes to the development of processes and procedures. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Typically reports to a manager or head of a unit/department. May require a bachelor's degree or equivalent. Monitors work queues to ensure adequate coverage and to meet service level standards.
Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Acts as first level escalation point for more complex or critical customer issues and inquiries. Leads a team that provides technical customer support for an organization's products and services.
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